At Doms Mattress, we want you to feel confident in your purchase. Below is our updated Warranty & Returns Policy. Please review carefully before placing your order.
Returns & Exchanges
For sanitation and health reasons, all sales are final once delivered.
We do not accept returns or exchanges for:
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Buyer’s remorse
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Comfort or firmness preference
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Product dissatisfaction
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Wrong size ordered after delivery
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“Changed my mind”
Returns or exchanges are only offered if:
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The item was never delivered
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The item arrived damaged
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There is a manufacturer defect
If any of these apply, contact us immediately.
Warranty Information (Handled Directly by MLILY)
All warranty claims for mattresses, pillows, toppers, and foundations are handled directly through MLILY, the manufacturer.
For ALL warranty support, full details, and claim submissions, visit:
MLILY Warranty Portal:
https://mlilyusa.com/pages/warranty
This page provides:
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Full warranty terms
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Coverage limitations
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Shelf-life policy
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Claim submission form
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Required documentation
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Upload sections for photos and receipts
All warranty decisions and approvals are made exclusively by MLILY. Customers must work with them directly for replacements or resolutions.
When to Contact Doms Mattress
If your product arrived damaged during shipping, contact us right away so we can assist and document the issue.
If your product has a manufacturer defect, you must submit your claim directly through MLILY at the link above.
Order Modifications
We do not accept cancellations once an order is placed.
If your order has not shipped yet, you may request an order modification such as:
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Changing the size
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Changing the model
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Updating shipping details
Contact us during business hours for assistance.
Business Hours
Monday–Friday: 9:00 AM – 6:00 PM
Closed for lunch: 1:00 PM – 2:00 PM
Saturday–Sunday: Closed
Holidays: Closed (holiday closures vary)
Contact Us
Phone/Text: 442-438-3281
Email: domsmattress@gmail.com
Email replies are sent during business hours.