Orders & Shipping
How fast do you ship?
All orders require 1–2 business days for processing.
How long is delivery?
We ship primarily with FedEx Ground. Estimated transit times:
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Contiguous U.S.: 1–5 business days
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Alaska & Hawaii: 3–7 business days
Business days exclude weekends and major holidays. Transit time depends on the distance between origin and destination ZIP codes.
Do I receive tracking information?
Yes. Once your order ships, we receive the tracking number from the carrier and email it to you directly. Please check your spam or promotions folder if you don’t see it right away.
Returns & Warranty
What is your return policy?
We do not accept returns or exchanges for:
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Buyer’s remorse
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Product dissatisfaction
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Comfort issues
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“Didn’t like it”
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Change of mind
Returns or exchanges are only offered if:
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The item was never delivered
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The item arrived damaged
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The item has a manufacturer defect
If any of these apply, contact us immediately so we can assist.
What warranties do you offer?
Warranty coverage varies by product.
For the most up-to-date warranty information, please refer to the specific product page for exact details.
Typical warranties include:
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Mattresses: 5-year or 10-year limited warranty
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Platform Bed Frame: 5-year limited warranty
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Foldable Platform Bed Frame: 3-year limited warranty
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Shredded Memory Foam Pillow: 3-year limited warranty
For complete details on warranties and exchanges, visit our Warranty & Returns page.
Materials & Certifications
Are your foams certified?
Yes. All foams are CertiPUR-US® certified, made without ozone depleters, mercury, lead, heavy metals, or harmful chemicals.
Are the fabrics safe?
Yes. All textiles meet OEKO-TEX® standards for quality and safety.
Are your products endorsed?
Our mattresses and pillows are endorsed by the International Chiropractors Association (ICA).
Mattress Information
Which firmness should I choose?
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6" & 8" Medium Firm: Best for back/stomach sleepers, kids’ rooms, and guest beds.
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10" Medium: Balanced contouring, great for couples and master bedrooms.
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12" Medium Plush Gel: Softer feel with advanced cooling; ideal for side sleepers.
Do your mattresses need a box spring?
No. They work great on platform frames or any solid, supportive base.
How long does it take to expand?
Allow 24–72 hours for full expansion after unboxing.
How do I care for my mattress?
Use a breathable mattress protector and rotate every 3–6 months.
Bed Frames
Do your bed frames require tools?
No. Both frames assemble in about five minutes with no tools needed.
What is the underbed clearance?
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Platform Bed Frame: 12 inches
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Foldable Platform Bed Frame: 13 inches
Can I attach a headboard?
Yes. Both frames support headboard brackets.
What is the weight capacity?
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Foldable Platform Frame: Up to 500 lb per platform
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Platform Bed Frame: High weight capacity with 6 or 9 support legs, depending on size
Pillow Information
What size is the pillow?
Standard 26" x 18".
What is it made of?
Shredded AeroFusion® memory foam with a bamboo-infused knit cover.
Payments, Promos & Affiliates
Can I use promo codes and affiliate codes?
Yes. Promo codes can be obtained from numerous sources, including affiliates, content creators, promotions, email offers, and special discounts.
Business Hours & Contact
What are your hours?
Monday–Friday: 9:00 AM – 6:00 PM
Closed for lunch: 1:00 PM – 2:00 PM
Saturday–Sunday: Closed
Holidays: Closed (holiday closures vary)
How can I contact you?
Phone/Text: 442-438-3281
Email: domsmattress@gmail.com
Email replies are sent during business hours.